{"id":1524,"date":"2026-07-31T14:49:59","date_gmt":"2026-07-31T12:49:59","guid":{"rendered":"https:\/\/quiroajuste.com\/?page_id=1524"},"modified":"2026-07-31T14:56:30","modified_gmt":"2026-07-31T12:56:30","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/quiroajuste.com\/index.php\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\n<style>\n    \/* Importa las fuentes (Roboto para T\u00edtulos, Montserrat para P\u00e1rrafos) *\/\n    @import url('https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700&family=Roboto:wght@700;800&display=swap');\n\n    .lr-section-container {\n        max-width: 900px;\n        width: 100%;\n        margin: 40px auto;\n        padding: 20px;\n        box-sizing: border-box;\n        background-color: #ffffff;\n    }\n\n    .lr-section-container h1 {\n        font-family: 'Roboto', sans-serif;\n        font-size: 50px;\n        color: #444D6C;\n        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12px 14px;\n        border: 1px solid #cfd3e2;\n        border-radius: 6px;\n        box-sizing: border-box;\n        background-color: #fafbfc;\n        transition: border-color 0.3s ease;\n    }\n\n    .lr-form-box input:focus,\n    .lr-form-box select:focus,\n    .lr-form-box textarea:focus {\n        outline: none;\n        border-color: #2596BE;\n        background-color: #ffffff;\n    }\n\n    .lr-form-box textarea {\n        min-height: 100px;\n        resize: vertical;\n    }\n\n    .lr-gate-box {\n        background-color: #f4f6fb;\n        border: 1px dashed #41549B;\n        border-radius: 8px;\n        padding: 22px 20px;\n        margin-bottom: 10px;\n    }\n\n    .lr-gate-box p.lr-gate-help {\n        font-family: 'Montserrat', sans-serif;\n        font-size: 14px;\n        color: #555555;\n        font-weight: 500;\n        margin: 0 0 14px 0;\n        line-height: 1.5;\n    }\n\n    .lr-progress {\n        display: flex;\n        justify-content: center;\n        align-items: center;\n        gap: 10px;\n        margin-bottom: 28px;\n    }\n\n    .lr-progress-step {\n        display: flex;\n        align-items: center;\n        gap: 10px;\n    }\n\n    .lr-progress-dot {\n        width: 32px;\n        height: 32px;\n        border-radius: 50%;\n        background-color: #e3e6ee;\n        color: #777777;\n        font-family: 'Roboto', sans-serif;\n        font-weight: 800;\n        font-size: 14px;\n        display: flex;\n        align-items: center;\n        justify-content: center;\n        transition: background-color 0.3s ease, color 0.3s ease;\n    }\n\n    .lr-progress-step.lr-active .lr-progress-dot {\n        background-color: #41549B;\n        color: #ffffff;\n    }\n\n    .lr-progress-step.lr-done .lr-progress-dot {\n        background-color: #2596BE;\n        color: #ffffff;\n    }\n\n    .lr-progress-line {\n        width: 36px;\n        height: 2px;\n        background-color: #e3e6ee;\n    }\n\n    .lr-progress-step.lr-done + .lr-progress-line {\n        background-color: #2596BE;\n    }\n\n    .lr-step-nav {\n        display: flex;\n        justify-content: space-between;\n        align-items: center;\n        margin-top: 30px;\n        gap: 16px;\n    }\n\n    .lr-btn {\n        font-family: 'Roboto', sans-serif;\n        font-size: 16px;\n        font-weight: 800;\n        border: none;\n        border-radius: 0px;\n        padding: 12px 40px;\n        cursor: pointer;\n        transition: background-color 0.3s ease;\n    }\n\n    .lr-btn-next {\n        background-color: #41549B;\n        color: #ffffff;\n        margin-left: auto;\n    }\n\n    .lr-btn-next:hover {\n        background-color: #0E057B;\n    }\n\n    .lr-btn-back {\n        background-color: transparent;\n        color: #41549B;\n        border: 2px solid #41549B;\n        padding: 10px 30px;\n    }\n\n    .lr-btn-back:hover {\n        background-color: #f4f6fb;\n    }\n\n    .lr-form-divider {\n        font-family: 'Roboto', sans-serif;\n        font-size: 20px;\n        font-weight: 800;\n        color: #41549B;\n        border-bottom: 2px solid #2596BE;\n        padding-bottom: 8px;\n        margin: 10px 0 25px 0;\n        display: flex;\n        justify-content: space-between;\n        align-items: baseline;\n        gap: 10px;\n        flex-wrap: wrap;\n    }\n\n    .lr-form-divider:first-child {\n        margin-top: 0;\n    }\n\n    .lr-form-divider span.lr-required-note {\n        font-family: 'Montserrat', sans-serif;\n        font-size: 13px;\n        font-weight: 600;\n        color: #d13c3c;\n    }\n\n    .lr-radio-group {\n        display: flex;\n        gap: 30px;\n        flex-wrap: wrap;\n    }\n\n    .lr-radio-option {\n        display: flex;\n        align-items: center;\n        gap: 8px;\n        font-family: 'Montserrat', sans-serif;\n        font-size: 15px;\n        font-weight: 500;\n        color: #000000;\n    }\n\n    .lr-radio-option input[type=\"radio\"] {\n        width: 18px;\n        height: 18px;\n        accent-color: #41549B;\n        cursor: pointer;\n    }\n\n    .lr-legal-defs {\n        font-family: 'Montserrat', sans-serif;\n        font-size: 13px;\n        color: #555555;\n        font-weight: 500;\n        line-height: 1.6;\n        margin: 20px 0;\n    }\n\n    .lr-legal-defs strong {\n        color: #41549B;\n    }\n\n    .lr-checkbox-group {\n        display: flex;\n        align-items: flex-start;\n        gap: 10px;\n        background-color: #f4f6fb;\n        border-radius: 6px;\n        padding: 16px;\n        margin-bottom: 14px;\n    }\n\n    .lr-checkbox-group input[type=\"checkbox\"] {\n        width: 18px;\n        height: 18px;\n        margin-top: 2px;\n        accent-color: #41549B;\n        cursor: pointer;\n        flex-shrink: 0;\n    }\n\n    .lr-checkbox-group label {\n        font-family: 'Montserrat', sans-serif;\n        font-size: 14px;\n        font-weight: 500;\n        color: #333333;\n        line-height: 1.5;\n        margin-bottom: 0;\n    }\n\n    .lr-submit-button {\n        background-color: #41549B;\n        color: #ffffff;\n        padding: 14px 55px;\n        border: none;\n        border-radius: 0px;\n        font-family: 'Roboto', sans-serif;\n        font-size: 20px;\n        font-weight: 800;\n        cursor: pointer;\n        transition: background-color 0.3s ease;\n    }\n\n    .lr-submit-button:hover {\n        background-color: #0E057B;\n    }\n\n    .lr-footer-note {\n        font-family: 'Montserrat', sans-serif;\n        font-size: 13px;\n        color: #888888;\n        font-weight: 500;\n        text-align: center;\n        margin-top: 20px;\n        line-height: 1.6;\n    }\n\n    @media (max-width: 768px) {\n        .lr-section-container h1 {\n            font-size: 28px;\n        }\n        .lr-section-container h2.subtitle-celeste {\n            font-size: 19px;\n            padding: 0 10px;\n        }\n        .lr-section-container {\n            padding: 20px 10px;\n        }\n        .lr-form-box {\n            padding: 25px 18px;\n        }\n        .lr-form-row {\n            flex-direction: column;\n            gap: 22px;\n        }\n        .lr-submit-button {\n            width: 100%;\n            font-size: 17px;\n            padding: 14px 20px;\n        }\n    }\n<\/style>\n\n<div class=\"lr-section-container\">\n    <h1>Libro de Reclamaciones<\/h1>\n    <h2 class=\"subtitle-celeste\">Estamos aqu\u00ed para escucharte y mejorar<\/h2>\n\n    <p class=\"lr-legal-note\">\n        Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor (Ley N\u00b0 29571),\n        este establecimiento cuenta con un Libro de Reclamaciones a disposici\u00f3n del consumidor.\n        La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es\n        requisito previo para interponer una denuncia ante el INDECOPI.\n    <\/p>\n\n    <div class=\"lr-form-box\">\n        <form id=\"libroReclamacionesForm\" action=\"https:\/\/formsubmit.co\/quiropracticoenmiraflores@gmail.com\" method=\"POST\">\n\n            <input type=\"text\" name=\"_honey\" style=\"display:none\">\n            <input type=\"hidden\" name=\"_subject\" value=\"Nueva reclamaci\u00f3n - Libro de Reclamaciones\">\n            <input type=\"hidden\" name=\"_template\" value=\"table\">\n            <input type=\"hidden\" name=\"_captcha\" value=\"false\">\n\n            <div class=\"lr-progress\">\n                <div class=\"lr-progress-step lr-active\" data-progress-step=\"1\">\n                    <div class=\"lr-progress-dot\">1<\/div>\n                <\/div>\n                <div class=\"lr-progress-line\"><\/div>\n                <div class=\"lr-progress-step\" data-progress-step=\"2\">\n                    <div class=\"lr-progress-dot\">2<\/div>\n                <\/div>\n                <div class=\"lr-progress-line\"><\/div>\n                <div class=\"lr-progress-step\" data-progress-step=\"3\">\n                    <div class=\"lr-progress-dot\">3<\/div>\n                <\/div>\n            <\/div>\n\n            <div class=\"lr-step\" data-step=\"1\">\n                <div class=\"lr-gate-box\">\n                    <div class=\"lr-form-group\" style=\"margin-bottom:0;\">\n                        <label for=\"lr_boleta\">N\u00b0 de Boleta \/ Comprobante de pago <span class=\"lr-required\">*<\/span><\/label>\n                        <p class=\"lr-gate-help\">\n                            Ingresa el n\u00famero de tu boleta o comprobante de la atenci\u00f3n que motiva tu reclamo o queja.\n                        <\/p>\n                        <input type=\"text\" id=\"lr_boleta\" name=\"numero_boleta\" placeholder=\"Ej: B001-000123\" required>\n                    <\/div>\n                <\/div>\n                <div class=\"lr-step-nav\">\n                    <button type=\"button\" class=\"lr-btn lr-btn-next\" data-next>Siguiente<\/button>\n                <\/div>\n            <\/div>\n\n            <div class=\"lr-step\" data-step=\"2\" style=\"display:none;\">\n\n                <div class=\"lr-form-divider\">\n                    <span>1. Identificaci\u00f3n del consumidor reclamante<\/span>\n                    <span class=\"lr-required-note\">* Datos requeridos<\/span>\n                <\/div>\n\n                <div class=\"lr-form-row\">\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_nombre\">Nombre <span class=\"lr-required\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lr_nombre\" name=\"nombre\" required>\n                    <\/div>\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_apellido1\">Primer apellido <span class=\"lr-required\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lr_apellido1\" name=\"primer_apellido\" required>\n                    <\/div>\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_apellido2\">Segundo apellido <span class=\"lr-required\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lr_apellido2\" name=\"segundo_apellido\" required>\n                    <\/div>\n                <\/div>\n\n                <div class=\"lr-form-row\">\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_tipo_doc\">Tipo de documento <span class=\"lr-required\">*<\/span><\/label>\n                        <select id=\"lr_tipo_doc\" name=\"tipo_documento\" required>\n                            <option value=\"\" disabled selected>Selecci\u00f3n de documentaci\u00f3n<\/option>\n                            <option value=\"DNI\">DNI<\/option>\n                            <option value=\"Carn\u00e9 de extranjer\u00eda\">Carn\u00e9 de extranjer\u00eda<\/option>\n                            <option value=\"Pasaporte\">Pasaporte<\/option>\n                        <\/select>\n                    <\/div>\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_num_doc\">N\u00famero de documento <span class=\"lr-required\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lr_num_doc\" name=\"numero_documento\" required>\n                    <\/div>\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_celular\">Celular <span class=\"lr-required\">*<\/span><\/label>\n                        <input type=\"tel\" id=\"lr_celular\" name=\"celular\" required>\n                    <\/div>\n                <\/div>\n\n                <div class=\"lr-form-row\">\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_departamento\">Departamento <span class=\"lr-required\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lr_departamento\" name=\"departamento\" value=\"Lima\" required>\n                    <\/div>\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_provincia\">Provincia <span class=\"lr-required\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lr_provincia\" name=\"provincia\" value=\"Lima\" required>\n                    <\/div>\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_distrito\">Distrito <span class=\"lr-required\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lr_distrito\" name=\"distrito\" placeholder=\"Ej: Miraflores\" required>\n                    <\/div>\n                <\/div>\n\n                <div class=\"lr-form-row\">\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_direccion\">Direcci\u00f3n <span class=\"lr-required\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lr_direccion\" name=\"direccion\" required>\n                    <\/div>\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_referencia\">Referencia <span class=\"opcional\">(opcional)<\/span><\/label>\n                        <input type=\"text\" id=\"lr_referencia\" name=\"referencia\">\n                    <\/div>\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_correo\">Correo electr\u00f3nico <span class=\"lr-required\">*<\/span><\/label>\n                        <input type=\"email\" id=\"lr_correo\" name=\"correo_electronico\" required>\n                    <\/div>\n                <\/div>\n\n                <div class=\"lr-form-group\">\n                    <label>\u00bfEres menor de edad? <span class=\"lr-required\">*<\/span><\/label>\n                    <div class=\"lr-radio-group\">\n                        <div class=\"lr-radio-option\">\n                            <input type=\"radio\" id=\"lr_menor_si\" name=\"menor_de_edad\" value=\"S\u00ed\" required>\n                            <label for=\"lr_menor_si\" style=\"margin-bottom:0;\">S\u00ed<\/label>\n                        <\/div>\n                        <div class=\"lr-radio-option\">\n                            <input type=\"radio\" id=\"lr_menor_no\" name=\"menor_de_edad\" value=\"No\">\n                            <label for=\"lr_menor_no\" style=\"margin-bottom:0;\">No<\/label>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"lr-step-nav\">\n                    <button type=\"button\" class=\"lr-btn lr-btn-back\" data-back>Atr\u00e1s<\/button>\n                    <button type=\"button\" class=\"lr-btn lr-btn-next\" data-next>Siguiente<\/button>\n                <\/div>\n            <\/div>\n\n            <div class=\"lr-step\" data-step=\"3\" style=\"display:none;\">\n\n                <div class=\"lr-form-divider\">\n                    <span>2. Detalle del reclamo y orden del consumidor<\/span>\n                    <span class=\"lr-required-note\">* Datos requeridos<\/span>\n                <\/div>\n\n                <div class=\"lr-form-row\">\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_tipo_reclamo\">Tipo de reclamo <span class=\"lr-required\">*<\/span><\/label>\n                        <select id=\"lr_tipo_reclamo\" name=\"tipo_reclamo\" required>\n                            <option value=\"\" disabled selected>Tipo de reclamo<\/option>\n                            <option value=\"Reclamaci\u00f3n\">Reclamaci\u00f3n<\/option>\n                            <option value=\"Queja\">Queja<\/option>\n                        <\/select>\n                    <\/div>\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_tipo_consumo\">Tipo de consumo <span class=\"lr-required\">*<\/span><\/label>\n                        <select id=\"lr_tipo_consumo\" name=\"tipo_consumo\" required>\n                            <option value=\"\" disabled selected>Tipo de consumo<\/option>\n                            <option value=\"Producto\">Producto<\/option>\n                            <option value=\"Servicio\">Servicio<\/option>\n                        <\/select>\n                    <\/div>\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_num_pedido\">N\u00b0 de pedido <span class=\"lr-required\">*<\/span><\/label>\n                        <input type=\"text\" id=\"lr_num_pedido\" name=\"numero_pedido\" required>\n                    <\/div>\n                <\/div>\n\n                <div class=\"lr-form-row\">\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_fecha_reclamo\">Fecha de reclamaci\u00f3n \/ queja <span class=\"lr-required\">*<\/span><\/label>\n                        <input type=\"date\" id=\"lr_fecha_reclamo\" name=\"fecha_reclamacion\" required>\n                    <\/div>\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_proveedor\">Proveedor <span class=\"opcional\">(opcional)<\/span><\/label>\n                        <input type=\"text\" id=\"lr_proveedor\" name=\"proveedor\">\n                    <\/div>\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_monto\">Monto reclamado (S\/.) <span class=\"opcional\">(opcional)<\/span><\/label>\n                        <input type=\"text\" id=\"lr_monto\" name=\"monto_reclamado\" placeholder=\"0.00\">\n                    <\/div>\n                <\/div>\n\n                <div class=\"lr-form-group\">\n                    <label for=\"lr_descripcion\">Descripci\u00f3n del producto o servicio <span class=\"lr-required\">*<\/span><\/label>\n                    <textarea id=\"lr_descripcion\" name=\"descripcion_servicio\" required><\/textarea>\n                <\/div>\n\n                <div class=\"lr-form-row\">\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_fecha_compra\">Fecha de compra <span class=\"opcional\">(opcional)<\/span><\/label>\n                        <input type=\"date\" id=\"lr_fecha_compra\" name=\"fecha_compra\">\n                    <\/div>\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_fecha_consumo\">Fecha de consumo <span class=\"opcional\">(opcional)<\/span><\/label>\n                        <input type=\"date\" id=\"lr_fecha_consumo\" name=\"fecha_consumo\">\n                    <\/div>\n                    <div class=\"lr-form-group\">\n                        <label for=\"lr_fecha_caducidad\">Fecha de caducidad <span class=\"opcional\">(opcional)<\/span><\/label>\n                        <input type=\"date\" id=\"lr_fecha_caducidad\" name=\"fecha_caducidad\">\n                    <\/div>\n                <\/div>\n\n                <div class=\"lr-form-group\">\n                    <label for=\"lr_detalle\">Detalle de la reclamaci\u00f3n \/ queja, seg\u00fan lo indicado por el cliente <span class=\"lr-required\">*<\/span><\/label>\n                    <textarea id=\"lr_detalle\" name=\"detalle_reclamo\" placeholder=\"Describe con el mayor detalle posible lo ocurrido\" required><\/textarea>\n                <\/div>\n\n                <div class=\"lr-form-group\">\n                    <label for=\"lr_pedido_cliente\">Pedido del cliente <span class=\"lr-required\">*<\/span><\/label>\n                    <textarea id=\"lr_pedido_cliente\" name=\"pedido_cliente\" placeholder=\"\u00bfQu\u00e9 soluci\u00f3n esperas?\" required><\/textarea>\n                <\/div>\n\n                <p class=\"lr-legal-defs\">\n                    <strong>(1) Reclamaci\u00f3n:<\/strong> Desacuerdo relacionado con productos y\/o servicios.<br>\n                    <strong>(2) Queja:<\/strong> Desacuerdo no relacionado con productos y\/o servicios; 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